Device Management - How to Order New GPS Hardware, Request a Hardware Reinstall or Decommission a GPS Unit

Device Management Guide

We know your fleet and assets are always evolving. Vehicles are added, sold, or replaced and you need a quick and simple way to let us know so we can arrange the right hardware and technicians.

On the Argus platform, Administrators and Power Users can easily submit installation and removal requests through Device Management. Follow the steps below to manage your devices!

How to Submit a Request

Step 1: Go to Settings

Step 2: Select Device Management

Step 3: In the Job Type box, choose the option that best matches your request (see details below).

Step 4: Enter the required details (this will vary depending on the Job Type you select).

Step 5: Click the blue Submit button. Our installation team will then contact you to confirm the details and arrange a suitable time.

Please Note: 
During busy periods, installation wait times may vary. To avoid delays, we recommend submitting your request as soon as you know you’ll need a new installation or decommission.

Job Types Available

1. Purchase and install new GPS units: 
   Order a brand-new GPS unit and book installation into your vehicle or asset.
   
   
2. Install GPS units you have in stock: 
   Arrange for a technician to install a unit you already have on hand — either removed from another asset or received as a replacement.
   
   
3. Order a battery powered Argus Asset Tracker:
   For non-powered assets such as trailers, diggers, or machinery, the LOCI Asset Tracker is a rugged, battery-powered device that reports location.  Learn more about LOCI Asset Tracking. 
   
   
4. Decommission an Asset: 
   Instead of physically removing the GPS unit, we can remotely decommission it. This saves you downtime and cost. The process includes:
   a) Remote termination of the existing unit
   b) Provision of a replacement unit, so your fleet always has the latest technology
   
   Please Note:
   Run any historical reports you need before decommissioning. Once a device is decommissioned, all associated historical data will be permanently deleted.
   
   
5. Create new Assist Assets:
   ASSIST Assets are for fleet items that require management but don’t need live tracking. These assets appear in the portal without a GPS device. Each is charged at your default ASSIST pricing plan. Learn more about the ASSIST Fleet Management Plan.
   
   
6. Order Accessories: 
   Request additional fleet management and safety accessories such as: iButtons & RFIDs, Roll Over Sensors, Checksheet Barcodes, Temperature Sensors, Panic Buttons
   
   
   
7. GPS units removal:
   Request a technician to professionally remove and collect a GPS unit from a vehicle.

Who Can Submit Requests?

Only Administrators and Power Users can:

• Order new GPS hardware
• Request a decommission
• Request a reinstallation