How to set up, change or turn off FleetHub notification preferences

FleetHub email alerts are managed under My Profile > Notification Preferences - tick an alert type to receive it by email, or untick it to stop future alerts of that type.

You choose which FleetHub email alerts you receive from the Notification Preferences section of your profile. Sign in to FleetHub, select the profile icon in the top-right corner, open My Profile, tick or untick the alert types you want, then select Save notification preferences. It takes under a minute.

Also known as: email alerts, notification settings, unsubscribe from alerts, stop FleetHub emails, turn off notifications, compliance due emails, alert preferences, manage my notifications

What you need before you start

• A FleetHub sign-in. Notification preferences apply to your own account only.
• The alert types you can see depend on your FleetHub role and permissions, so your list may be shorter than another user's.

How do I set up or change my notification preferences?

1. Sign in to FleetHub.
2. Select the profile icon showing your initials in the top-right corner of the screen.
3. Select My Profile.
4. Scroll down to the Notification Preferences section.
5. Tick the box beside each alert type you want to receive by email, and untick any you no longer want.
6. Select Save notification preferences.

Your changes apply to future alerts from the moment you save.

Which notification types can I choose from?

FleetHub sends these alerts by email based on your role or permissions. Depending on your access you may see:

• Compliance due alert — a vehicle's Warrant of Fitness (WoF), registration, service, Road User Charges (RUC) or licence compliance item is coming due.
• Compliance sync failed — the Argus compliance sync could not complete for a vehicle.
• Unscheduled use alert — a vehicle was used outside of any scheduled booking.
• Registration request — a new user has requested access and is awaiting approval.
• Auto pickup with no booking — a vehicle pickup was detected with no matching booking.
• Auto dropoff with no booking — a vehicle drop-off was detected with no matching booking.

How do I stop receiving a FleetHub alert email?

Untick that alert type under My Profile > Notification Preferences and select Save notification preferences. Unticking a type stops future alerts of that type. It doesn't affect notifications about your own bookings, or other emails FleetHub sends you.

How do I know it worked?

Reopen My Profile and check the Notification Preferences section — the tick boxes show your saved selections. From then on you'll receive email alerts only for the types you have ticked.

What if it doesn't work?

• An alert type you expect isn't listed — the types shown depend on your FleetHub role and permissions, which your administrator manages under Maintain Users. Ask your administrator to review your role.
• You unticked a type but still received an email — check what kind of email it is: unticking doesn't stop notifications about your own bookings or other emails FleetHub sends you. If it is that alert type, reopen Notification Preferences and confirm the box is unticked and saved.
• You ticked a type but no emails arrive — check your spam or junk folder, and confirm the email address on your account with your administrator. Your email address is managed under Maintain Users, not in My Profile.
• You need alerts sent to a different email address — your email, role and group are managed by your administrator under Maintain Users; ask them to update it.

This article doesn't cover role permissions — see what each FleetHub user role can do, or administering users and vehicles — see how to administer FleetHub and allocate vehicles. If a preference won't save or an expected alert type is missing for your whole team, contact Argus support.